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General FAQ

What counts as a Cloud Resource?

We define one cloud resource as a single: DigitalOcean Droplet or DigitalOcean Volume or AWS EC2 Instance or AWS EBS Learn More

Who holds the snapshots?

Your snapshot never leaves DigitalOcean OR AWS infrastructure. We tell the provider to create and manage snapshots the way you want.

You will be billed in DigitalOcean for snapshots at $0.05 per GB. We help you estimate the cost.

In AWS you are billed $0.05GB however they optimise by using incremental snapshots

{success} Snapshot storage is based on the amount of space your data consumes in Amazon S3. Because Amazon EBS does not save empty blocks, it is likely that the snapshot size will be considerably less than your volume size. For the first snapshot of a volume, Amazon EBS saves a full copy of your data to Amazon S3. For each incremental snapshot, only the changed part of your Amazon EBS volume is saved.

Copying EBS snapshots is charged for the data transferred across regions. After the snapshot is copied, standard EBS snapshot charges apply for storage in the destination region. Amazon EBS pricing

How often do you Snapshot?

We currently offer taking snapshots every 1, 2, 3, 4, 6, 12 and 24 hours.

Do you work with databases?

Please note that taking a snapshot on a extremely active database server may result in a incomplete backup. We recommend you use a export program, such as mysqldump or pg_dump. The exported file can then be safely backed up and restored.

What are Droplets and Volumes?

Droplets are the name DigitalOcean gives to their virtual private servers. Volumes are network attached drives you can connect to a Droplet to give it more space.

What are Instances and AMI?

Instances as AWS EC2 Servers and a AMI is a Amazon machine image, of your Instance.

What forms of payment do you accept?

We process payments through Stripe, They accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Couldn't I do this myself?

Yes you could communicate with the the providers Api yourself. Like all online service you could create your own version which you would have to run and support 24/7. We feel we have created an amazing service so you don't have to worry and can carry on with devops.

Why do I need to back up my Digital Ocean account?

It's always a very good idea to have backups of your droplets (servers) and volumes (network drives). The main advantage of using snapshots is how fast it is to restore your servers, much more quickly than restoring from offsite backup, as the backup is already inside DigitalOceans network.

Why do I need to back up my digital ocean account?

Again its always a very good idea to have backups of your instances (servers) and volumes. The main advantage of using AWS Snaphots is how fast restoring the whole server is. From a AMI Snapshot you can easily create one or many new instances. As your SnapShots are in the region you want them the creation time is as fast as possible without you having to upload images or backups over a slow uplink.

Do you turn my server off?

No, we take snapshots of your servers while they are online, we do not turn on or shutdown instances or droplets.

What is Pixelated Crow Limited

Pixelated Crow Limited is the company that owns and runs SnapShooter you may see it on our legal documents and sometimes on bank statements. Pixelated Crow is a software consultancy that while working with clients found the need for easier backups of cloud resources.