General FAQ

What counts as a Cloud Resource?

We define one cloud resource as a single: DigitalOcean Droplet or DigitalOcean Volume

Who holds the snapshots?

Your snapshots never leaves DigitalOcean. We tell the provider to create and manage snapshots the way you want.

You will be billed in DigitalOcean for snapshots at $0.05 per GB. We help you estimate the cost.

How often do you Snapshot?

We currently offer taking snapshots every 1, 2, 3, 4, 6, 12 and 24 hours.

What are Droplets and Volumes?

Droplets are the name DigitalOcean gives to their virtual private servers. Volumes are network attached drives you can connect to a Droplet to give it more space.

What forms of payment do you accept?

We process payments through Stripe, They accept all major credit and debit cards: Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Do you turn my server off?

No, we take snapshots of your servers while they are online, we do not turn on or shutdown instances or droplets.

What is Pixelated Crow Limited

Pixelated Crow Limited is the company that owns and runs SnapShooter you may see it on our legal documents and sometimes on bank statements. Pixelated Crow is a software consultancy that while working with clients found the need for easier backups of cloud resources.