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Support Team and Support Holidays

Learn about SnapShooter support and the holiday schedule for 2021

Simon Bennett]
Simon Bennett
Last Updated: Jan 4, 2021
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At SnapShooter, we strive to provide excellent support; we aim to get back to all customers within one working day. However, we often beat this.

During the holidays, we love to spend time with our families. For this reason, we have periods where we have light and critical support only.

We understand the importance of urgent support when it comes to backups, and while we have implemented everything to be self-service if you need help urgently, we have systems in place, even during the hoilday periods.


# Working Hours

9.00 am to 5.00 pm local UK time, each Business Day.


# Covid 19 Update 2021

The UK government is enforcing a national lockdown, this has suspended schools to be reviewed at the end of February 2021. During this time due to children will be at home.

We aim to provide our excellent support however it make be slightly at times, and as always please make sure of the urgent support if required.

Thank you for understanding.

Simon CEO - Founder


# UK Bank Holidays

As a UK based business we take off bank holidays.

Date Day of Week Holiday Name
2 April Friday Good Friday
5 April Monday Easter Monday
3 May Monday Early May bank holiday
31 May Monday Spring bank holiday
30 August Monday Summer bank holiday
27 December Monday Christmas Day (substitute day)
28 December Tuesday Boxing Day (substitute day)

# Urgent Support

If you need Urgent support you can email SnapShooter with Urgent in the subject or you can email our dedicated email urgent@snapshooter.io


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