At SnapShooter, we strive to provide excellent support; we aim to get back to all customers within one working day. However, we often beat this.
During the holidays, we love to spend time with our families. For this reason, we have periods where we have light and critical support only.
We understand the importance of urgent support when it comes to backups, and while we have implemented everything to be self-service if you need help urgently, we have systems in place, even during the hoilday periods.
# Working Hours
9.00 am to 5.00 pm local UK time, each Business Day.
# Covid 19 Update 2021
The UK government is enforcing a national lockdown, this has suspended schools to be reviewed at the end of February 2021. During this time due to children will be at home.
We aim to provide our excellent support however it make be slightly at times, and as always please make sure of the urgent support if required.
Thank you for understanding.
Simon
CEO - Founder
# UK Bank Holidays
As a UK based business we take off bank holidays.
| Date |
Day of Week |
Holiday Name |
| 2 April |
Friday |
Good Friday |
| 5 April |
Monday |
Easter Monday |
| 3 May |
Monday |
Early May bank holiday |
| 31 May |
Monday |
Spring bank holiday |
| 30 August |
Monday |
Summer bank holiday |
| 27 December |
Monday |
Christmas Day (substitute day) |
| 28 December |
Tuesday |
Boxing Day (substitute day) |
# Urgent Support
If you need Urgent support you can email SnapShooter with Urgent in the subject or you can email our dedicated email urgent@snapshooter.io